Cancel my booking

Please use this form to send in your booking cancellation request. 

Our cancellation fees are as follows:

a) If cancelled 31+ days prior then forfeit 20% of gross rental
b) If cancelled 21-30 days prior then forfeit 50% of gross rental
c) If cancelled 8-20 days prior then forfeit 75% of gross rental
d) If cancelled 0- 7 days prior then forfeit 100% of gross rental

Please note this also applies to amending your booking and shortening the number of days. 

COVID-19/Coronavirus cancellation:

You have 3 cancellation options for bookings picking up between now and the 31st of April affected by the coronavirus:

  1. Cancel your booking as normal using fees outlined above
  2. Reclaim the cancellation fees from your travel insurance - we can send a letter for this if required.
  3. Cancel by paying the full amount of the booking and receiving a voucher for the total amount which will be valid for one year from original drop off date*

CLICK HERE for further information and terms

Glastonbury Cancellation Terms

You have 3 cancellation options for bookings affected by Glastonbury cancellation:

  1. Cancel your booking as normal using fees outlined above
  2. Reclaim the cancellation fees from your travel insurance - we can send a letter for this if required.
  3. Cancel by paying the full amount of the booking and receiving a voucher for the total amount which will be valid for one year from original drop off date*

CLICK HERE for further information and terms

To cancel or receive a voucher, please fill in the fields below (all fields are required), select what you wish to do and submit this cancellation request form. Our reservations team will follow up via email as soon as possible. 

Your cancellation fees will be calculated based on the day you send this, not the time we reply.

If you have selected a voucher and have not paid the full amount we will use the payment card on the booking for payment otherwise you can pay before completing this form with any card HERE.

Once this is done please complete the form below.